You visited a restaurant yesterday, but you were not satisfied with the service.

Dear Sir or Madam, I am writing to complain about the terrible service and meal at your restaurant, "Kluberg". I am a regular customer of your restaurant. However, last night it was a big disappointment. Firstly, I was totally frustrated when I discovered a piece of hair in the bowl of soup. That killed my appetite and spirit. Can you imagine my disappointment when I have to stay hungry? Though I complained about my food to the waitress, she did not mind me and instead told me to complain to the manager. Furthermore, when I had to look for a manager myself. However, I did not notice that the floor has been freshly mopped. I you’ve suffered a slip on a wet floor. My back hurts after a fall down accident and I have bodily bruising. Besides, I want to express my complete dissatisfaction with the behavior of the manager. When I asked him why there were no warning signs or cones and who was liable for my slipping on wet floor with no wet floor sign, he acted indecently and even shouted at me. As you can imagine, I am extremely upset. I trust that you will seriously consider my complaint and give me a reasonable explanation. In addition, you must repay the money $300, including the amount I have spent on the medical services. I also want you to take the necessary action against the manager who denied paying attention to my complaints. Please, look into how your restaurant is running and serving its customers. I look forward to receiving to your prompt reply. Yours faithfully, Tori Walker