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You have recently moved from one city to another city. some of the items are damaged during the movement

Dear Sir or Madam, I am writing this letter to you to report problems with shifting request 123456. We have used your company service to shift our household things from Mumbai to Hyderabad on 01-January-2021. Shipment contains 70 cartons filled with all our items such as utensils, books, curtains and shoes. In addition to this, There are couple of fragile products such as LCD TV, chandelier and bike were also part of the shipment. However, I am extremely disappointed to inform you that television and chandelier are not functional and They were damaged during the transport. When we had opened the television, It all looked fine but when we switched on, images are not visible and found visibly broken television screen. When comes to Chandelier, few of the light winds are not working due to missing wires. I would request you to refund these damages as they are very costly. Looking forward to hear from you soon. Yours faithfully, Raj

Dear Sir or Madam,

I am writing this letter to you to report problems with shifting request 123456.

We have This phrase/word (depending on the context) can be potentially replaced with :exploited
used
 your This phrase/word (depending on the context) can be potentially replaced with :enterprisecorporation
company
 service to shift our household things from Mumbai to Hyderabad on 01-January-2021.

Shipment contains 70 cartons filled with all our items such as utensils, books, curtains and shoes.

In addition
 to this, There are It seems that an article is missing. Did you mean “a couple of”?a couple of
couple of
 fragile products such as LCD TV, chandelier and bike were also
 part of the shipment.

However
, I am extremely
 disappointed to inform you that television and chandelier are not Use a comma before ‘and’ if it connects two independent clauses (unless they are closely connected and short).functional, and
functional and
 They were damaged
 during the transport. When we had opened the television, It all looked fine This phrase/word is too simple and can be replaced with:on the contrary
but
 when we switched on, images are not visible and found visibly
 broken television screen. When This phrase/word (depending on the context) can be potentially replaced with :approachesarrives
comes
 to Chandelier, few of the light winds are not working due to missing wires.

I would request you to refund these damages as they are This phrase/word is too simple and can be replaced with:extremelyimmenselysupremelysuperb
very
 costly.

Looking forward In the grammatical structure ‘look + forward + to + verb’, the verb ‘to’ is used with the gerund: “to hearing”.to hearing
to hear
 from you This phrase/word is too simple and can be replaced with:in the near future
soon
.

Yours faithfully
,

Raj