Dear Sir/Madam, I feel recently unhappy to be writing to complain about the recent Singapore holidays tour I had with my family through your company. I had decided to be on your 15-day Singapore sight-seeing tour starting from 17th October only after being in a long consultation with your Tour Operations Manager who had claimed highly on your behalf, but it did not turn out the way it was promised to be. First of all, the hotel provided to us was below three-star level. To add to the discomfort, the seats in the tour bus had small and uncomfortable seats, which really made it very difficult for us to concentrate on sight-seeing. Moreover, some of the spots mentioned in the itinerary were left out from route. It was highly unexpected to receive this kind of service from a company of your standard. I find it dishonest and unacceptable that your company sold us a tour which did not fulfill the claims made. I hearby claims a 50% refund of the tour charges paid by me and expect your future tour packages to be much more better. Your faithfully, Riya Shah
Dear Sir/Madam, I feel recently unhappy to be writing to complain about the recent Singapore holidays
tour
I had with my family through your
company
. I had decided to be on your 15-day Singapore sight-seeing
tour
starting from 17th October
only
after being in a long consultation with your
Tour
Operations Manager who had claimed
highly
on your behalf,
but
it did not turn out the way it
was promised
to be.
First of all
, the hotel provided to us was below three-star level. To
add
to the discomfort, the seats in the
tour
bus had
small
and uncomfortable seats, which
really
made it
very
difficult for us to concentrate on sight-seeing.
Moreover
,
some of the
spots mentioned in the itinerary were
left
out from route. It was
highly
unexpected to receive this kind of service from a
company
of your standard. I find it dishonest and unacceptable that your
company
sold us a
tour
which did not fulfill the claims made. I
hearby
claims a 50% refund of the
tour
charges paid by me and
expect
your future
tour
packages to be much more better.
Your
faithfully
,
Riya
Shah