You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

I am writing this letter to express my dissatisfaction towards the insult I felt when I was in your restaurant accompanied with my friends for a formal dinner. I had done a booking for 4 members on 26thDecember that is three days ahead for 7. 00 clock dinner. To my surprise when I reached your hotel all the employers are in gangs and making jokes of each other. They are not ready to even enquire who we are, when we took initiative and asked for the manager they responded that they are not aware about such manager We are wondering what type of restaurant you are running and took an immediate decision and moved out from that place. We found it was a great insult to us as well as for you that we could not forgive for any reason. While I made reservation, I had paid for unlimited non-vegetarian buffet and I want to reimburse the amount from you at the earliest. I am not ready for any type of compromise or swap of lunch from your side. I look forward to receiving your response at the earliest.