Dear Sir/ Madam,
I am writing to complain about my dissatisfaction with the service I received at your hotel. I stayed here for three nights from the 25th to 27th November this year.
First, your website claims that guests receive a warm welcome, but when I arrived at reception on the first night I had to wait 25 minutes before a receptionist helped me.
Although, I had booked a double room with an en-suite bathroom through the Internet, but there were no en-suite rooms available so I had to use the bathroom in the corridor.
In additions, the website also says the hotel is comfortable and relaxing. But my room was too hot and at night there was construction noise from outside.
I often visit your city and stay overnight. While your hotel is near the centre and therefore convenient, I will have to stay somewhere else if the service does not improve. I hope you will provide better service next time.
Yours sincerely
Dang Thuy
Dear Sir/ Madam,
I am writing to complain about my dissatisfaction with the service I received at your hotel. I stayed here for three nights from the 25th to 27th November this year.
First
, your website claims that guests receive a warm welcome,
but
when I arrived at reception on the
first
night I had to wait 25 minutes
before
a receptionist
helped
me.
Although, I had booked a double room with an en-suite bathroom through the Internet,
but
there were no en-suite rooms available
so
I had to
use
the bathroom in the corridor.
In additions, the website
also
says the hotel is comfortable and relaxing.
But
my room was too hot and at night there was construction noise from outside.
I
often
visit your city and stay overnight. While your hotel is near the
centre
and
therefore
convenient, I will
have to
stay somewhere else if the service does not
improve
. I hope you will provide better service
next
time.
Yours
sincerely
Dang
Thuy