Dear Sir or Madam,
I recently purchased an iPhone Xr from your company’s website. I was excited to use the mobile phone when it arrived but disappointed when I opened the package and found that the phone screen was damaged. Therefore, I am writing this letter to ask for replacement.
I purchased a red color iPhone Xr from your website “AppleIn. com” on date 22nd August. My order number is “MSAMSA” and I am also attaching the invoice with this letter for reference.
As soon as I opened the delivery package, I identified that the phone screen had a big crack. I believe this might have happened during transit, or maybe it was a manufacturing defect. Also, it had scratches all over the body, making it seem like a used device.
For resolution, I request you to provide a replacement for my purchased device as I do not want a used product with broken screen.
I would like to hear from you within a week on this matter.
Yours Faithfully,
Droan
Dear Sir or Madam,
I recently
purchased
an iPhone
Xr
from your
company
’s website. I
was excited
to
use
the mobile phone when it arrived
but
disappointed when I opened the package and found that the phone screen
was damaged
.
Therefore
, I am writing this letter to
ask for
replacement.
I
purchased
a red color iPhone
Xr
from your website “
AppleIn
.
com
” on date 22nd August. My order number is “
MSAMSA
” and I am
also
attaching the invoice with this letter for reference.
As
soon
as I opened the delivery package, I identified that the phone screen had a
big
crack. I believe this might have happened during transit, or maybe it was a manufacturing defect.
Also
, it had scratches all over the body, making it seem like a
used
device.
For resolution, I request you to provide a replacement for my
purchased
device as I do not want a
used
product with broken screen.
I would like to hear from you within a week on this matter.
Yours
Faithfully
,
Droan