Dear sir or madam,
My name is Amit Shah and I am one of your frequent customers. I am writing this letter to report the faulty TV that I purchased from your company on Tuesday last week.
On Tuesday, 12 June, I visited your store following a recommendation from friends to buy a Samsung LED TV which has the code 40L657B40. On purchasing this TV, I was assured that this was the latest model and the best buy. However, after installing the TV in home, I discovered that not only the remote control is unreliable but also the quality of the picture is quite blurry. I immediately called your customer Service Department which assured me of the replacement with a new TV within 2 days. I am disappointed to state that neither replacement nor repair has been undertaken by your people. Worst! the communication since then from our side is not even being properly responded.
I am exceedingly displeased with both the quality of the product I purchased from your company as well as the poor service I have received since. I hope this problem will be resolved promptly. I expect to receive a replacement TV or have my current TV repair but only if it could be fixed within a day.
I look forward to hearing back from you immediately. Thank you for your attention.
Yours faithfully,
Amit Shah
Dear sir or madam,
My name is Amit
Shah and
I am one of your frequent customers. I am writing this letter to report the faulty TV that I
purchased
from your
company
on Tuesday last week.
On
Tuesday, 12 June
, I visited your store following a recommendation from friends to
buy
a Samsung LED TV which has the code 40L657B40. On purchasing this TV, I
was assured
that this was the latest model and the best
buy
.
However
, after installing the TV in home, I discovered that not
only
the remote control is unreliable
but
also
the quality of the picture is quite blurry. I immediately called your customer Service Department which assured me of the replacement with a new TV within 2 days. I
am disappointed
to state that neither replacement nor repair has been undertaken by your
people
. Worst!
the
communication since then from our side is not even being
properly
responded.
I am
exceedingly
displeased with both the quality of the product I
purchased
from your
company
as well as
the poor service I have received since. I hope this problem will
be resolved
promptly
.
I
expect
to receive a replacement TV or have my
current
TV repair
but
only
if it could be
fixed
within a day.
I
look forward to hearing back from you immediately. Thank you for your attention.
Yours
faithfully
,
Amit Shah