You should spend about 20 minutes on this task, as you need a good 40 minutes for task 2. There have been some problems with the public transport you use to commute daily. Write a letter to the manager of the public transport company. In your letter: • describe the problems • explain how these problems are affecting you and others • suggest what could be done about it Write at least 150 words.

Dear Sir/Madam, My name is Maria Anthony and I am a loyal customer for your esteemed company “Best-Transportation”. I regularly take Bus number 4 heading to Hills Street to reach my work. However, and during the last three rides, the bus was arriving 5 minutes late from the time mentioned on your brochure. This delay prevented me from arriving to work on time and caused my boss to feel upset. In addition to that, it has been noticed that the new appointed driver Mr. Sam is not abiding to the road speed limit and thus putting the passenger’s life into danger. Yesterday and on our way back to Santa Monica, a standing passenger bumped his head into the pole located in the center of the bus when Mr. Sam suddenly hit the brakes while he was exceeding the speed limit. Having said that, I believe that you will advise the morning driver to leave the company earlier in order to reach his destination on time. Moreover, I’m confident that Mr. Sam will be given a warning for his irresponsible driving. Thank you for taking my claim seriously. Yours faithfully, Maria Anthony