6.5band
You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously. To the manager,
I would like to express my regret at having dined at your establishment last night; please allow me to explain.
The table was booked two months in advance since it was to cater a major professional event, and yet we were informed by the maitre d’ upon arrival that there were no tab...