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The GV research sprint: a 4-day process for answering important startup questions

The GV research sprint: a 4-day process for answering important startup questions JLr8E

Updated June 2021 The founders and designers we work with in the Google Ventures (GV) portfolio have a lot of important questions. Is there a market for my product? Will my product help people solve their problems? What should I build? The answers to these questions just raise more questions: Do people understand my product? Will people find my product useful? Can people use my product? And so it continues. As we build our businesses, each answer reveals new unknowns. User research is a fast, reliable way to answer important questions like these. It’s the best way to test assumptions without the time or expense of launching. It reduces risk and helps your team work more quickly and more confidently. And best of all, you can start doing user research in just a few days. We’ll show you how with the day-by-day guide below. Research makes great design possible At GV, we help startup teams use design to answer questions and make important decisions about their businesses and products. We developed this four-day research process to fit into five-day design sprints, our own battle-tested process for prototyping and testing ideas rapidly. But doing this kind of research is by no means dependent on doing a design sprint. The process we’re about to walk you through, which we’ve optimized to provide maximum learning as quickly as possible, is called a research sprint, and we’ve helped more than 300 startups use it to learn more, make better decisions, and move faster. We’ve optimized mobile-app registration, improved e-commerce conversion rates, made dense medical data clear, validated product-market fit and much more. In the next four articles (linked below), we’ll provide a complete guide to running your own research sprints. Why research sprints are so important Most startups know that they don’t have all the answers, so they rush to launch things and see how they perform in the real world. This is a very high-fidelity way to answer questions, but it’s hard and slow. Here’s the “launch and iterate” model that’s popular in Silicon Valley: But in practice, it’s a tough way to operate. You may start with a bad idea (obviously you don’t know it’s bad yet). Building it takes longer than expected — it’s tough to fix all the bugs, make sure it works in production, and get the details right. It’s difficult to “un-launch” a feature, especially once you have people using it. Real-world results are rarely as clear as you hope. And there’s always the temptation to move on to the next shiny object instead of diligently iterating on the original idea. At GV, design sprints have helped us to invent and prototype ideas. Research sprints are an essential part of this process — it’s how we test ideas without the time or expense of launching. In the time it takes to build and launch a new product or feature, you can run several research sprints and improve your prototype after each one. Instead of launching something that might not work, you’ll have confidence in the solution you’ve refined through research. Then you can invest the time to build and launch your product or feature the right way. It’ll reduce risk and save time in the long run. What can you learn from research sprints? Research sprints are not a panacea. They won’t help you learn how many people clicked a button, where your website traffic is coming from, or how to structure your database. But research sprints can help you answer some of the toughest, most important questions startups face: Who are your target customers? What specific characteristics distinguish your target users? What problems, needs, and motivations do people have? How do people evaluate and adopt products? Do people understand your product’s value proposition? And how do they respond to it? Which messages are most effective at explaining your product? Can people figure out how to use your product? Why do people stop using your product? Why don’t people adopt new features when you launch them? There are many more questions we can answer with research sprints, but these are just the essentials to get you started. Components of a research sprint There are five essential components of a research sprint. 1. A set of questions and assumptions. Without these, you’re not making the most of your effort. Before starting the sprint, everyone on the team should agree on the questions you plan to answer and the assumptions you plan to test. 2. Intentional and selective recruiting. You’ll need to carefully recruit people based on your goals: existing customers, prospective customers, representative customers, etc. In other words: Unless you’re building a product for Starbucks customers, you shouldn’t randomly conduct interviews with people at Starbucks. 3. A realistic prototype you can test. You can learn a lot by listening to people, but you can learn much more by seeing how they react to a realistic prototype. The more realistic, the better — you want people’s real reactions to what you’re building, not their abstract thoughts or smart-sounding feedback. (Check out some real prototypes we built in one day each. ) 4. Five 1-on-1 interviews combining broad discovery questions with task-based evaluation of a prototype. 1-on-1 interviews (in person or remotely) are the best-bang-for-your-buck type of qualitative research. You’ll learn from facial expressions, gut reactions, and body language. You can ask follow-up questions and follow interesting tangents. Why five? It’s easy to spot patterns, and you can do five 60-minute interviews in one day. We’ll help you write an interview guide that keeps you on track during the interviews. (Watch this 7-minute video for a quick demo of what these interviews look like: How to Test Prototypes with Customers: The Five-Act Interview. ) 5. Real-time summarization of findings. One thing that slows down many forms of research is the analysis — it can take days or weeks to extract findings from the data. In a research sprint, the entire team watches the interviews, takes notes, summarizes the findings, and decides on next steps before heading home for the day. The four days As promised, a research sprint takes just four days. We’ve written up a complete, detailed guide to each day. As a side note: in some rare cases, a research sprint can take longer than four days if you need more time to recruit an especially hard-to-find group of customers.

Updated June 2021

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The four days

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sprint
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just
 four days. We’ve written up a complete, detailed You use this word too often, consider replacing it withmentormodelcounselorteacherpilot
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 to each day. As a side note: in This phrase/word is too simple and can be replaced with:a number of
some
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You use this word too often, consider replacing it withrushscamperscurrydartdashscoot
sprint
 can take longer than four days if you need more You use this word too often, consider replacing it withpointgenerationpastsecondturnspace
time
 to recruit an especially
This phrase/word (depending on the context) can be potentially replaced with :arduous
hard
-to-find group of You use this word too often, consider replacing it withclientconsumerpatronpurchaser
customers
. 