The table show results of the surveys in 1980 and 2010

The tables compare the proportion of people accessing six aspects of one’s city life as good, average, and bad in two stages of time, namely 1980 and 2010. Overall, the ratings for the education, healthcare, and environment sector were consistently the highest, with the education and the healthcare system receiving the most positive feedback. In addition, a significant rise was seen in the figures for education and employment, while transportation suffered a decline, sustaining its position as the sector owning the lowest share of satisfied residents in two years examined. In 1980, healthcare obtained the most approval for its quality (82%), followed by 72% that of education and environment. Furthermore, these three figures had under 10% of the respondents’ rate as bad. In the meantime, shops and employment rates shared the same pattern, with 62-64% expressed satisfaction, around 23% said they were average, and an average of 11% claimed them to be bad service. Conversely, transport’s neutral and negative comments (48%) were nearly equivalent to 52% of the sample rating high scores. Three decades later, education enjoyed an increase of 10%, overtaking the first position of healthcare, which saw a decline of 8%. As for employment, a similar change was seen, with the percentage rising from 62 to 72%; however, the proportion of low scores doubled within thirty years. As opposed to this, the share of users satisfied with transportation had dropped dramatically from 52% to 39% by 2010, which was equal to that of the disapproving population. Meanwhile, the good reviews of the environment and shop sector remained unchanged, and these both sectors shared 16% of bad ratings at the end of the period.