The table below shows the proportion of people who were asked which communication skills were essential in their jobs between 1997 and 2006.
About external communication skills, dealing with people skill was the highest, accounting for 60% in 1997. The skill was followed by advising or caring for customers or clients skill and knowldge of particular products or services skill which made up 36% and 35% respectively. The skill considered to be least important was selling a product of service. It was even lower than half of percentage of the the most essential skill. Compared to the 1997 figure, all of 2006 skills considerably increased by about 5%, exception for selling skill which decreased from 24% to 21%. However, the ranking of these external skills didn't changed.
About internal communications skills, the most popular skill was listening carefully to colleagues which occupied 38% in 1997. Two skills which ranked after the first one were instructing or trainning people skill and analysing problems together with others. Top 3 of least neccessary skills were persuading or influencing others skill planning the activities of others skill and making speeches or presentations skill. After 9 years, there were no change in ranking and all these internal skills were increased dramatically apart from planning skill which only rose 1%. In particular, the highest skill surged quickly by 9%, from 38% to 27% and five others grew by about 5%.
To sum up, it was clear that there was an upward trend in all of the skills. However, the external communication skills were still higher than the internal commnication ones.
The table below
shows
the proportion of
people
who
were asked
which
communication
skills
were essential in their jobs between 1997 and 2006.
About external
communication
skills
, dealing with
people
skill
was the highest, accounting for 60% in 1997. The
skill
was followed
by advising or caring for customers or clients
skill
and
knowldge
of particular products or services
skill
which made up 36% and 35%
respectively
. The
skill
considered to be least
important
was selling a product of service. It was even lower than half of percentage of
the the
most essential
skill
. Compared to the 1997 figure, all of 2006
skills
considerably
increased by about 5%, exception for selling
skill
which decreased from 24% to 21%.
However
, the ranking of these external
skills
didn't
changed
.
About internal communications
skills
, the most popular
skill
was listening
carefully
to colleagues which occupied 38% in 1997. Two
skills
which ranked after the
first
one were instructing or
trainning
people
skill
and
analysing
problems together with others. Top 3 of least
neccessary
skills
were persuading or influencing others
skill
planning the activities of others
skill
and making speeches or presentations
skill
. After 9 years, there were no
change
in ranking and all these internal
skills
were increased
dramatically
apart from planning
skill
which
only
rose 1%.
In particular
, the highest
skill
surged
quickly
by 9%, from 38% to 27% and five others grew by about 5%.
To sum up, it was
clear
that there was an upward trend in
all of the
skills
.
However
, the external
communication
skills
were
still
higher than the internal
commnication
ones.