The given table reveals the collected data from two surveys in 1997 and 2006, in these surveys the interviewees have to answer which communication skills are the most relevant in their daily working. Overall, it is obvious from the table that the proportion of people asked in 2006 is higher than previous, and dealing with people was the highest position during the research period.
Regarding external communication skills, the most essential one was dealing with people. This skill was voted by 60% of people in 1997, and 65% in 2006. On the other hand, the sales skill took the small pie of 24% and 21% in 1997 and 2006 respectively. Knowledge of products or services accounted for 35% in 1997 and 41% in 2006. In 1997, 36% people voted that advertising or caring for their customers is necessary, while in 2006 this percentage was 41%.
Meanwhile, listening skill was the most important in internal communication. 38% and 47% in 1997 and 2006 respectively agreed that listening carefully to other colleagues is a crucial activity. Moreover, the last position skill was making speeches or presentations, which just accounted for 7% and 21% within the survey period. The other skills, such as training, persuading, analyzing or planning was voted approximately from 14% to 25% in 1997, and from 15% to 30% in 2006.
The
given
table reveals the collected data from two surveys in 1997 and 2006, in these surveys the interviewees
have to
answer which communication
skills
are the most relevant in their daily working.
Overall
, it is obvious from the table that the proportion of
people
asked in 2006 is higher than previous, and dealing with
people
was the highest position during the research period.
Regarding external communication
skills
, the most essential one was dealing with
people
. This
skill
was voted
by 60% of
people
in 1997, and 65% in 2006.
On the other hand
, the sales
skill
took the
small
pie of 24% and 21% in 1997 and 2006
respectively
. Knowledge of products or services accounted for 35% in 1997 and 41% in 2006. In 1997, 36%
people
voted that advertising or caring for their customers is necessary, while in 2006 this percentage was 41%.
Meanwhile, listening
skill
was the most
important
in internal communication. 38% and 47% in 1997 and 2006
respectively
agreed
that listening
carefully
to other colleagues is a crucial activity.
Moreover
, the last position
skill
was making speeches or presentations, which
just
accounted for 7% and 21% within the survey period. The other
skills
, such as training, persuading, analyzing or planning
was voted
approximately from 14% to 25% in 1997, and from 15% to 30% in 2006.