The statistics illustrate the proportion of people who were asked which communication skills were important in their jobs. Communication skills were divided into two categories: external and internal.
According to the table, external communication has 4 skills. In 2002, the rate of people who selected advising or caring for customers or clients was the most vital prowess with 50%. In 2015, the prowess peaked at 60% is dealing with people. In contrast, selling a product or service had the smallest percentage of 35% and 30% respectively in 2000 and 2015. As can be seen from the data, skill selling a product or service was least interesting. Skills advising or caring for customers or clients and dealing with people have quite huge changes between the two study periods. In 2015, compared to 2000, the ratio of the community who chose skill advising or caring for customers or clients went down by 20% while dealing with people increased by 20%.
On the other hand, internal communication has 6 skills. In 2000, prowess instructing or training people had the highest selection of 30% and listening carefully to colleagues had a minimal percentage, only 10%. Meanwhile, three skills were persuading or influencing others, making speeches or presentations and planning the activities of others, which remained a stable rate at 25%. However, in 2015, planning the activities of others received 40% and the minimum quota went to making speeches or presentations and analyzing problems together with others was 20%. The proportion of people who chose instructing or training people in 2000 and 2015 had no change.
The statistics illustrate the proportion of
people
who
were asked
which
communication
skills
were
important
in their jobs.
Communication
skills
were divided
into two categories: external and internal.
According to the table, external
communication
has 4
skills
. In 2002, the rate of
people
who
selected advising or caring for customers or clients was the most vital prowess with 50%. In 2015, the prowess peaked at 60% is dealing with
people
.
In
contrast, selling a product or service had the smallest percentage of 35% and 30%
respectively
in 2000 and 2015. As can be
seen
from the data,
skill
selling a product or service was least interesting.
Skills
advising or caring for customers or clients and dealing with
people
have quite huge
changes
between the two study periods. In 2015, compared to 2000, the ratio of the community
who
chose
skill
advising or caring for customers or clients went down by 20% while dealing with
people
increased by 20%.
On the
other
hand, internal
communication
has 6
skills
. In 2000, prowess instructing or training
people
had the highest selection of 30% and listening
carefully
to colleagues had a minimal percentage,
only
10%. Meanwhile, three
skills
were persuading or influencing others, making speeches or presentations and planning the activities of others, which remained a stable rate at 25%.
However
, in 2015, planning the activities of others received 40% and the minimum quota went to making speeches or presentations and analyzing problems together with others was 20%. The proportion of
people
who
chose instructing or training
people
in 2000 and 2015 had no
change
.