The pie charts provide information on how the guests rated the customer care service of the Parkway Hotel in 2005 and five years later.
According to the data, overall, the majority of guests were happy with the hotel service they experienced in both years while the hotel has improved its service level significantly, approximately by one fifth at the end of 5-year period.
In 2005, the majority, three-fifths of visitors considered the hotel had a positive care towards them by rating positive with a total made up of almost one third (45% satisfactory, good 14% and 5% excellent). Along with that, the hotel has maximised its excellent service when it comes to 2010 by six times followed by a quarter of increase than the previous year in good rating and more than a fifth rating for satisfactory delivery.
On the otherhand, the repondents rated on the hotels negative self image with a one third of the total responses in 2005, however, the ervice provider has mangaed to bring it down to a figure of 16% in 2010.
The pie charts provide information on how the guests rated the customer care
service
of the Parkway
Hotel
in 2005 and five years later.
According to the data,
overall
, the majority of guests were happy with the
hotel
service
they experienced in both years while the
hotel
has
improved
its
service
level
significantly
, approximately by one fifth at the
end
of
5-year
period.
In 2005, the majority, three-fifths of visitors considered the
hotel
had a
positive
care towards them by rating
positive
with a total made up of almost one third (45% satisfactory,
good
14% and 5% excellent). Along with that, the
hotel
has
maximised
its excellent
service
when it
comes
to 2010 by six times followed by a quarter of increase than the previous
year
in
good
rating and more than a fifth rating for satisfactory delivery.
On the
otherhand
, the
repondents
rated on the
hotels
negative
self image
with a one third of the total responses in 2005,
however
, the
ervice
provider has
mangaed
to bring it down to a figure of 16% in 2010.