The pie charts compare information on hotel staff ask questionnaire to visitors about hotel's facilities, who are visited to parkway hotel in 2005 and 2010.
Overall, it is clear that, people satisfaction increased considerably over periods. Firstly, moe than two third of the customers were satisfied with quality in 2005 and the number rose dramatically in 2010, only minority of visitors gave negative responses.
On positive side, in 2005, only 5% of the hotle's visitors rated to customer service as excellent, while in 2010, there was sudden increase in review almost one third. Furthermore, facilities were reviewed by guest as good at 14% in 2005, then almost three times as many people gave this rating after five years.
With regard to negative feedback, the proportion of guests who consistently as poor service fall from 21% in 2005 to 12% in 2010. Similarly, the percentage of people who thoughts service was very poor dropped from 15% to 4% over five years. Finally, a fall in number of satisfactory rating in 2010 indicates the fact that more people gave positive review to the survey in that year.
The pie charts compare information on hotel staff ask questionnaire to visitors about hotel's facilities, who
are visited
to parkway hotel in 2005 and 2010.
Overall
, it is
clear
that,
people
satisfaction increased
considerably
over periods.
Firstly
,
moe
than two third of the customers
were satisfied
with quality in 2005 and the number rose
dramatically
in 2010,
only
minority of visitors gave
negative
responses.
On
positive
side, in 2005,
only
5% of the
hotle
's visitors rated to customer service as excellent, while in 2010, there was sudden increase in review almost one third.
Furthermore
, facilities
were reviewed
by guest as
good
at 14% in 2005, then almost three times as
many
people
gave this rating after five years.
With regard to
negative
feedback, the proportion of guests who
consistently
as poor service fall from 21% in 2005 to 12% in 2010.
Similarly
, the percentage of
people
who thoughts service was
very
poor dropped from 15% to 4% over five years.
Finally
, a fall in number of satisfactory rating in 2010 indicates the fact that more
people
gave
positive
review to the survey in that year.