The given pie charts compare the visitor’s responses to a survey about the satisfaction levels of customer services at the Parkway Hotel in 2005 and 2010.
It is worth-noticing that more and more customers were satisfied with the hotel’s service. While most visitors rated customer service as ‘satisfactory’ or ‘poor’ in 2005, there was a significant change in the rating of ‘good’ or ‘excellent’ 2010.
In 2005, 45% of hotel guests were satisfied with the customer services, which was the leading choice in the questionnaires. Following that, the proportion of visitors rating poor and very poor is the popular selection at 21% and 15% respectively. By contrast, only 14% and 5% of guests rated good and very good.
Over the following 5 years, people were more pleased with customer services. The percentage of guests rating good and very good witnessed a significant increase, jumping to 39% and 28% correspondingly. There was also a remarkable decline in the choice of satisfactory, at to 17%, down 3 times compared to the figure of the previous 5 years. Similarly, the number of people choosing poor and very poor dropped gradually, with figures reaching 12% and 4% respectively in 2010.
The
given
pie charts compare the visitor’s responses to a survey about the satisfaction levels of
customer
services
at the Parkway Hotel in 2005 and 2010.
It is worth-noticing that more and more
customers
were satisfied
with the hotel’s
service
. While most visitors rated
customer
service
as ‘satisfactory’ or
‘poor’
in 2005, there was a significant
change
in the rating of ‘
good
’ or ‘excellent’ 2010.
In 2005, 45% of hotel guests
were satisfied
with the
customer
services
, which was the leading choice in the questionnaires. Following that, the proportion of visitors rating
poor
and
very
poor
is the popular selection at 21% and 15%
respectively
. By contrast,
only
14% and 5% of guests rated
good
and
very
good
.
Over the following 5 years,
people
were more
pleased
with
customer
services
. The percentage of guests rating
good
and
very
good
witnessed a significant increase, jumping to 39% and 28%
correspondingly
. There was
also
a remarkable decline in the choice of satisfactory, at to 17%, down 3 times compared to the figure of the previous 5 years.
Similarly
, the number of
people
choosing
poor
and
very
poor
dropped
gradually
, with figures reaching 12% and 4%
respectively
in 2010.