The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The pie charts compared the user experience survey from 100 participants in the Parkway Hotel in 2005 and 2010. At a glance, the delivered services were increased as the percentage of guests choosing excellent surged and the dissatisfied people dipped. To begin with, in 2005, only 5% participants chose excellent, while, in 2010, more than a quarter were excellently satisfied with the customer service. In contrast, people who thought that the service was poor in 2005 accounted for 15%. However, Parkway Hotel could handle and minimized it to 4%. In addition, this progress also proved by the decreasing number of poor customer service from 21% to 12% in 2010 and 2005 respectively. The people choosing good were also rose drammatically by 15% creating the biggest proportion in 2010 with 39%. FInally, people who averagely satisfied were plunged from 21% to 12%. As a conclusion, overall the customer service level was climbed up as the largest proportion changed in 2005 and 2010 from moderately satisfied to good.