The two charts indicate responses from visitors who filled out survey regarding the customer service of Parkway Hotel. Overall, a broad assessment of the information reveals that reviews from guests has become much more positive 5 years later, of which the majority of visitors rated the service to be either "Excellent" or "Good".
With respect to answers in 2005, nearly a half of the total guests considered customer service to be Satisfactory, which decreased significantly to 17% in 2010. Following this shrinking trend, the ratio of "Poor" and "Very poor" reviews also dropped remarkably from just over a fifth (21%) and 15% to 12% and 4% respectively.
In contrast, whereas a mere 5% of guests reported the service to be "Excellent", this figure jumped to over a quarter (28%) by 2010. The majority of visitors chose "Good" as their final answers (39%) in 2010, which was a remarkable growth from 14% by 2005.
The two charts indicate responses from visitors who filled out survey regarding the customer
service
of Parkway Hotel.
Overall
, a broad assessment of the information reveals that reviews from guests has become much more
positive
5 years later, of which the majority of visitors rated the
service
to be either
"
Excellent
"
or
"
Good
"
.
With respect to answers in 2005,
nearly
a half of the total guests considered customer
service
to be Satisfactory, which decreased
significantly
to 17% in 2010. Following this shrinking trend, the ratio of
"
Poor
"
and
"
Very
poor
"
reviews
also
dropped
remarkably
from
just
over a fifth (21%) and 15% to 12% and 4%
respectively
.
In contrast
, whereas a mere 5% of guests reported the
service
to be
"
Excellent
"
, this figure jumped to over a quarter (28%) by 2010. The majority of visitors chose
"
Good
"
as their final answers (39%) in 2010, which was a remarkable growth from 14% by 2005.