The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010

Two pie charts provide information about client services' rate, which ranked with questionnaires according to the guests’ responses in 2005 and 2010. Overall, it is clear that customer ranking portion which had increased on two levelings, while others decrased. There were sharply in two different client interest rate portion over 5 year timeframe. However good standard accounted for only 14 percent of leveling in 2005, it peaked at the 39 percentage in 2010 which was highest of that year. The largest icreasing was observed in Excellent rating. Although this level was the lowest of rating only 5 percent in 2005, it increased significantly and reached to 28 percent over the next five year. In contrast, rest of the other three level rating had decreased between 2005 and 2010. Although almost half of customers gave the hotel’s service a satisfactory rating in 2005 which was higher than other 4 ratings, it droped dramarically to 17 percent. Also both poor and very poor levels followed the same decreasing pattern, reaching XY and YZ percent, respectively.