The two pie charts display the outcome of the questionnaire that was asked to the visitors about the customer service of the Parkway Hotel. In the years 2005 and 2010, a similar questionnaire was given to 100 customers.
Beginning with the result in 2005, 45 percent of guests rated the customer service satisfactory. The major turning point to the review was only 5 out of 100 guests appreciated excellent customer service, in addition, 36 percent of customers rated poor and very poor.
Meanwhile, in 2010, 67 percent of customers rated the hotel's customer service excellent and good. It can be seen that visitors are starting to like the customer service of the Parkway Hotel, the reason for it is only 4% and 12% of guests have a very poor and poor experience with the hotel's customer service.
The main thing that can be observed here is that the customer service is greatly improved in 2010 compared to 2005.
The two pie charts display the outcome of the questionnaire that was
asked to
the visitors about the
customer
service
of the Parkway Hotel. In the years 2005 and 2010, a similar questionnaire was
given
to 100 customers.
Beginning with the result in 2005, 45 percent of guests rated the
customer
service
satisfactory. The major turning point to the review was
only
5 out of 100 guests appreciated excellent
customer
service
,
in addition
, 36 percent of
customers
rated poor and
very
poor.
Meanwhile, in 2010, 67 percent of
customers
rated the hotel's
customer
service
excellent and
good
. It can be
seen
that visitors are starting to like the
customer
service
of the Parkway Hotel, the reason for it is
only
4% and 12% of guests have a
very
poor and poor experience with the hotel's
customer
service.
The main thing that can
be observed
here is that the
customer
service
is
greatly
improved
in 2010 compared to 2005.