The two pie charts illustrate how customers rated Intercontinental Hotel services through questionnaires conducted in 2 different years.
As can be seen clearly from the survey, clients tended to be happier with the hotel's services after a 5-year period which is displayed apparently in the survey.
In 2005, the percentage of satisfied customers was the highest, at more than two-fifths. However, this figure experienced a dramatic decrease, merely 17% in 2010. At the same time, there was a similar downward trend in that of people questioned felt unhappy with the hotel's customer services. 2010 witnessed a remarkable fall in that of people surveyed rating poor and terrible, by 9 % and 11% respectively
By stark contrast, there was a sharp growth in the proportion of respondents who had good experiences with these services. After 5 year period, that of people rating excellent and good had risen to around a third and two-fifths respectively.
The two pie charts illustrate how customers rated Intercontinental Hotel
services
through questionnaires conducted in 2
different
years.
As can be
seen
clearly
from the survey, clients tended to be happier with the hotel's
services
after a 5-year period which
is displayed
apparently
in the survey.
In 2005, the percentage of satisfied customers was the highest, at more than two-fifths.
However
, this figure experienced a dramatic decrease,
merely
17% in 2010. At the same time, there was a similar downward trend in that of
people
questioned felt unhappy with the hotel's customer
services
. 2010 witnessed a remarkable fall in that of
people
surveyed rating poor and terrible, by 9 % and 11%
respectively
By stark contrast, there was a sharp growth in the proportion of respondents who had
good
experiences with these
services
. After
5 year
period, that of
people
rating excellent and
good
had risen to around a third and two-fifths
respectively
.