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You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. v.1

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. v. 1
Dear Sir or Madam, I am a loyal customer of your store in Elizabeth supermarket and writing to complain about a recent poor customer service that I experienced at your shop. Last week I purchased a dress from your store and unfortunately, it was faulty. When I returned it to your store for a replacement, I was told that it is not possible. I bought a white trendy top from your store on 16th April. When I tried it in the shop, it looked alright to me. However, when I showed it to my roommate, I realised that a stain on the back was visible, hence it is not wearable. I believe I was not given the product that I trialled at your store. I went to the store the next day to get it replaced. To my utter dismay, the sales assistant mentioned that once an item is sold, it cannot be exchanged or refunded as per the store's policy. I completely understand it. However, it is unfair that a customer has to suffer due to a staff's mistake or dishonesty. I have not removed the price tag from the dress and it is clearly visible that the stain is very old. The order number is WD-52417 and I paid $189 for the item. I believe this matter deserves your immediate attention. I would appreciate if you could replace the top or refund the money. It would certainly increase my confidence in your customer care services as well. Looking forward to your prompt action. Naaz Anna
Dear Sir or Madam,

I am a loyal
You use this word too often, consider replacing it with
customer
of your
You use this word too often, consider replacing it with
store
in Elizabeth supermarket and writing to complain about a recent poor
You use this word too often, consider replacing it with
customer
service that I experienced at your shop. Last week I
This phrase/word (depending on the context) can be potentially replaced with :
purchased
a dress from your
You use this word too often, consider replacing it with
store
and unfortunately, it was faulty. When I returned it to your
You use this word too often, consider replacing it with
store
for a replacement, I was
This phrase/word (depending on the context) can be potentially replaced with :
told
that it is not possible.

I
This phrase/word (depending on the context) can be potentially replaced with :
bought
a white trendy top from your
You use this word too often, consider replacing it with
store
on 16th April. When I tried it in the shop, it looked alright to me.
However
, when I
This phrase/word (depending on the context) can be potentially replaced with :
showed
it to my roommate, I
Possible spelling mistake. 'realised' is British English.
realised
that a stain on the back was visible,
hence
it is not wearable. I believe I was not
This phrase/word (depending on the context) can be potentially replaced with :
given
the product that I
Possible spelling mistake found.
trialled
at your
You use this word too often, consider replacing it with
store
. I went to the
You use this word too often, consider replacing it with
store
the
next
day to
This phrase/word (depending on the context) can be potentially replaced with :
get
it replaced.

To my utter dismay, the sales assistant mentioned that once an item
is sold
, it cannot
be exchanged
or refunded as per the store's policy. I completely understand it.
However
, it is unfair that a
You use this word too often, consider replacing it with
customer
This phrase/word is too simple and can be replaced with:
has to
suffer due to a staff's mistake or dishonesty. I have not removed the price tag from the dress and it is
clearly
visible that the stain is
This phrase/word is too simple and can be replaced with:
very
This phrase/word is too simple and can be replaced with:
old
. The order number is WD-52417 and I paid $189 for the item.

I believe this matter deserves your immediate attention. I would appreciate if you could replace the top or refund the money. It would
certainly
increase my confidence in your
You use this word too often, consider replacing it with
customer
care services
as well
.

Looking forward to your prompt action.

Possible spelling mistake found.
Naaz
Anna
6Linking words, meeting the goal of 7 or more
10Repeated words, meeting the goal of 3 or fewer
3Mistakes

IELTS letter You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. v. 1

Letter
  American English
7 paragraphs
256 words
6.0
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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