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You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take.

You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take. AKl3
Dear Sir/ Madam I am Anjali, a regular passenger in the Volvo bus. I am writing to express my dissatisfaction with the customer care service I received from your company. Two days back, I lost my brand new phone in the bus. It is an Apple iphone 11. It is black in colour and has 5. 6” LED display. Its worth is about INR 65, 000. I have kept my important documents in it. So, it is crucial for me to find it. The day I lost my phone, I called your company’s customer care executive to explain the issue. At first, the executive did not take my problem seriously and he put my call on hold for 45 minutes. Then, he promised me for a call back in half an hour. Thereafter, I did not receive any calls from the company till now. Now, I am expecting a suitable action from you. Kindly investigate in the matter at the earliest. My phone is not only expensive but also contains some vital information. I would be most grateful if you could reply as soon as possible so that this matter can be resolved to everyone’s satisfaction. Yours faithfullyAnjali.
Dear Sir/ Madam

I am Anjali, a regular passenger in the Volvo bus. I am writing to express my dissatisfaction with the customer care service I received from your
This phrase/word (depending on the context) can be potentially replaced with :
company
.

Two days back, I lost my
'brand new' seems to be a compound adjective in front of a noun. Use a hyphen: "brand-new".
brand new
phone in the bus. It is an Apple
Possible spelling mistake found.
iphone
11. It is
A more concise phrase may lose no meaning and sound more powerful.
black in colour
and has 5. 6” LED display. Its worth is about INR 65, 000. I have
This phrase/word (depending on the context) can be potentially replaced with :
kept
my
This phrase/word is too simple and can be replaced with:
important
documents in it.
This phrase/word is too simple and can be replaced with:
So
, it is crucial for me to find it.

The day I lost my phone, I called your
This phrase/word (depending on the context) can be potentially replaced with :
company
’s customer care executive to
This phrase/word (depending on the context) can be potentially replaced with :
explain
the issue. At
first
, the executive did not take my problem
Use a comma before 'and' if it connects two independent clauses (unless they are closely connected and short).
seriously and
he put my call on hold for 45 minutes. Then, he promised me for a call back in half an hour. Thereafter, I did not receive any calls from the
This phrase/word (depending on the context) can be potentially replaced with :
company
till
This phrase/word (depending on the context) can be potentially replaced with :
now
.
This phrase/word (depending on the context) can be potentially replaced with :
Now
, I am expecting a suitable action from you. Kindly investigate in the matter at the earliest. My phone is not
This phrase/word (depending on the context) can be potentially replaced with :
only
expensive
This phrase/word is too simple and can be replaced with:
but
also
contains
This phrase/word is too simple and can be replaced with:
some
vital information. I would be most grateful if you could reply as
This phrase/word is too simple and can be replaced with:
soon
as possible
This phrase/word is too simple and can be replaced with:
so
that this matter can
be resolved
to everyone’s satisfaction. Yours
Possible spelling mistake found.
faithfullyAnjali
.
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IELTS letter You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take.

Letter
  American English
3 paragraphs
198 words
6.0
Overall Band Score
Coherence and Cohesion: 5.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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  • You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take.