You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. v.5

Dear Sir or Madam, Recently I went to your office to inquire about your air conditioner repair services that you offer at residential homes. But your staff members were not professional at all, to say the least. One of my Air Conditioners had not been functioning properly for the last couple of days. So, it was an emergency situation for me to get my AC fixed as soon as possible to survive in this terribly hot weather. But, when I visited your office last week, I was kept waiting for a long time just to talk to someone. On top of that, when I was finally able to talk to one of your experts, he didn’t seem to be too interested in listening to my problems. To tell you the truth, I didn’t expect such disturbing behaviour from a company like yours, especially, when I drove about 45 minutes to arrive at your office. Anyway, I didn’t lodge a complaint, but I felt offended by such behaviour. Therefore, I would highly appreciate if you get all of your AC repair experts to value all of your visiting customers and solve their problems like true professionals. Yours faithfully, Rabid Menon