Dear Passenger Thank you for flying with us recently. We value your custom and would like to hear about your experinnce. Firstly, we want to know your opinion of our cabin staff (1), as your safety is of the utmost importance. We way? We would also like to know what you thought about the plane (2) and its facilities. Fi your suggestions (3) for improving the overall fiying experience.

Dear Customer Services I am writing in response to your email pertaining to my recent flight. With regard to the cabin crew, boarding and disembarking were very efficiently managed. Although I didn't require assistance personally, I noticed that they were prompt in coming to the aid of passengers with young children. However, when it came to serving the snacks, they were rather disorganised, mixing up several orders. I attribute this to lack of experience, as they were all very young. s to lack As for the plane itself, it was obviously brand new, which made me feel secure. There was adequate storage space and the toilets were spotless, In terms of comfort, I felt rather cramped and would have liked more legroom. I would suggest that the overall experience could be improved by reducing the constant announcements about inflight sales and the duty-free trolleys blocking the aisle. Yours faithfully, Feruza