Dear Store Manager,
I purchased a TV from your store on May 30, 2020. It worked perfectly until I was watching football three days later. The screen went black and the TV stopped working.
I returned to your store on June 4, 2020 and asked a salesman if a manager could help me exchange the TV. He asked me to wait while he went to fetch the manager. Thirty minutes passed by when I saw him closing a sale with a customer an aisle down. I went up to him and asked if he talked to the manager yet. He responded, “We’re not a repair shop. Take it somewhere else. ”
The salesman was extremely rude and unprofessional throughout the whole encounter. He dismissed my claims of your store’s 30-day return policy, which was clearly printed on my receipt.
I request that you look into the incident and assist me in exchanging my defective TV with a working one. I look forward to hearing back from you.
Regards,
Preeti
Dear
Store
Manager,
I
purchased
a TV from your
store
on May 30, 2020. It worked
perfectly
until I was watching football three days later. The screen went black and the TV
stopped
working.
I returned to your
store
on June 4,
2020
and asked a salesman if a manager could
help
me exchange the TV. He asked me to wait while he went to fetch the manager. Thirty minutes passed by when I
saw
him closing a sale with a customer an aisle down. I went up to him and asked if he talked to the manager
yet
. He responded, “We’re not a repair shop. Take it somewhere else. ”
The salesman was
extremely
rude and unprofessional throughout the whole encounter. He dismissed my claims of your
store’s
30-day return policy, which was
clearly
printed on my receipt.
I request that you look into the incident and assist me in exchanging my defective TV with a working one. I look forward to hearing back from you.
Regards,
Preeti