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Complaint to store manager reagrdaing faulty TV purchase

Complaint to store manager reagrdaing faulty TV purchase 7a38y
Dear Store Manager, I purchased a TV from your store on May 30, 2020. It worked perfectly until I was watching football three days later. The screen went black and the TV stopped working. I returned to your store on June 4, 2020 and asked a salesman if a manager could help me exchange the TV. He asked me to wait while he went to fetch the manager. Thirty minutes passed by when I saw him closing a sale with a customer an aisle down. I went up to him and asked if he talked to the manager yet. He responded, “We’re not a repair shop. Take it somewhere else. ” The salesman was extremely rude and unprofessional throughout the whole encounter. He dismissed my claims of your store’s 30-day return policy, which was clearly printed on my receipt. I request that you look into the incident and assist me in exchanging my defective TV with a working one. I look forward to hearing back from you. Regards, Preeti
Dear
Store
Manager,

I
purchased
a TV from your
store
on May 30, 2020. It worked
perfectly
until I was watching football three days later. The screen went black and the TV
stopped
working.

I returned to your
store
on June 4,
2020
and asked a salesman if a manager could
help
me exchange the TV. He asked me to wait while he went to fetch the manager. Thirty minutes passed by when I
saw
him closing a sale with a customer an aisle down. I went up to him and asked if he talked to the manager
yet
. He responded, “We’re not a repair shop. Take it somewhere else. ”

The salesman was
extremely
rude and unprofessional throughout the whole encounter. He dismissed my claims of your
store’s
30-day return policy, which was
clearly
printed on my receipt.

I request that you look into the incident and assist me in exchanging my defective TV with a working one. I look forward to hearing back from you.

Regards,

Preeti
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IELTS letter Complaint to store manager reagrdaing faulty TV purchase

Letter
  American English
7 paragraphs
168 words
6.5
Overall Band Score
Coherence and Cohesion: 6.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
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    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 6.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
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