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A formal letter of complaint to the hotel service

A formal letter of complaint to the hotel service 7Pmqb
Dear Sir/Madam I am writing in connection with my recent stay at your hotel in Rethymno, Crete. Unfortunately, for all 7 days of my vacation from June 10 to 17, I did not encounter a possibility to utilize bathroom properly. When I checked into the hotel, I immediately discovered an issue with the plumbing. The water was barely coming out of the tap, and it was cold. The hotel receptionist explained to me that these were temporary problems and that by the evening everything would be working. But even at the end of the next day, only a trickle of cold water flowed from the tap and I asked to be moved to another room. However, the administrator said that they underwent a lack of rooms. I was not offered any alternative and options for how to solve this complication. Simultaneously, at this time of the season, all hotels have already been booked and I could not relocate to another hotel. After 4 days, I managed to be moved to another vacant room, there was a good pressure of water in the tap, but the water was extremely cold. In the morning, I found out that the solar boilers were malfunctioning in the hotel and there were no electrical ones, which the administration were aware of a few weeks prior to my arrival and did not warn me. I am shocked at such a terrible service. I demand a partial or full refund of the payment for the accommodation, since the administration assured me to provide hot water which was not available throughout the entire vacation. If you do not proceed with any decisions and actions regarding this situation I am prepared to apply to a higher authority with my complaint. Yours faithfully, Mrs. Alexandra Butlitsky
Dear Sir/Madam

I am writing in connection with my recent stay at your
hotel
in
Rethymno
, Crete. Unfortunately, for all 7 days of my vacation from June 10 to 17, I did not encounter a possibility to utilize bathroom
properly
.

When I
checked
into the
hotel
, I immediately discovered an issue with the plumbing. The
water
was
barely
coming out of the tap, and it was
cold
. The
hotel
receptionist
explained
to me that these were temporary problems and that by the evening everything would be working.
But
even at the
end
of the
next
day,
only
a trickle of
cold
water
flowed from the tap and I asked to be
moved
to another room.
However
, the administrator said that they underwent a lack of rooms. I was not offered any alternative and options for how to solve this complication.
Simultaneously
, at this time of the season, all
hotels
have already
been booked
and I could not relocate to another hotel.

After 4 days, I managed to be
moved
to another vacant room, there was a
good
pressure of
water
in the tap,
but
the
water
was
extremely
cold
. In the morning, I found out that the solar boilers were malfunctioning in the
hotel
and there were no electrical ones, which the administration were aware of a few weeks prior to my arrival and did not warn me.

I
am shocked
at such a terrible service. I demand a partial or full refund of the payment for the accommodation, since the administration assured me to provide hot
water
which was not available throughout the entire vacation. If you do not proceed with any decisions and actions regarding this situation I
am prepared
to apply to a higher authority with my complaint.

Yours
faithfully
,

Mrs. Alexandra
Butlitsky
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IELTS letter A formal letter of complaint to the hotel service

Letter
  American English
7 paragraphs
295 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
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