Search
Tools
Listening
Reading
1. Academic
2. General
Writing
1. IELTSWriting Checker
2. IELTS Writing Samples
Speaking

Do you want to improve your writing? Try our new evaluation service and get detailed feedback.

A formal letter of complaint to the hotel service

A formal letter of complaint to the hotel service 7Pmqb

Dear Sir/Madam I am writing in connection with my recent stay at your hotel in Rethymno, Crete. Unfortunately, for all 7 days of my vacation from June 10 to 17, I did not encounter a possibility to utilize bathroom properly. When I checked into the hotel, I immediately discovered an issue with the plumbing. The water was barely coming out of the tap, and it was cold. The hotel receptionist explained to me that these were temporary problems and that by the evening everything would be working. But even at the end of the next day, only a trickle of cold water flowed from the tap and I asked to be moved to another room. However, the administrator said that they underwent a lack of rooms. I was not offered any alternative and options for how to solve this complication. Simultaneously, at this time of the season, all hotels have already been booked and I could not relocate to another hotel. After 4 days, I managed to be moved to another vacant room, there was a good pressure of water in the tap, but the water was extremely cold. In the morning, I found out that the solar boilers were malfunctioning in the hotel and there were no electrical ones, which the administration were aware of a few weeks prior to my arrival and did not warn me. I am shocked at such a terrible service. I demand a partial or full refund of the payment for the accommodation, since the administration assured me to provide hot water which was not available throughout the entire vacation. If you do not proceed with any decisions and actions regarding this situation I am prepared to apply to a higher authority with my complaint. Yours faithfully, Mrs. Alexandra Butlitsky

Dear Sir/Madam

I am writing in connection with my recent stay at your You use this word too often, consider replacing it withtavernhousemotelresortinnlodging
hotel
 in Possible spelling mistake found.RethinkRetryingRetying
Rethymno
, Crete. Unfortunately, for all 7 days of my vacation from June 10 to 17, I did not encounter a possibility to utilize bathroom properly
.

When I This phrase/word (depending on the context) can be potentially replaced with :monitored
checked
 into the You use this word too often, consider replacing it withtavernhousemotelresortinnlodging
hotel
, I immediately discovered an issue with the plumbing. The You use this word too often, consider replacing it withdrinkrain
water
 was barely
 coming out of the tap, and it was This phrase/word (depending on the context) can be potentially replaced with :chillyfrosty
cold
. The You use this word too often, consider replacing it withtavernhousemotelresortinnlodging
hotel
 receptionist This phrase/word (depending on the context) can be potentially replaced with :interpreted
explained
 to me that these were temporary problems and that by the evening everything would be working. This phrase/word is too simple and can be replaced with:on the contrary
But
 even at the This phrase/word (depending on the context) can be potentially replaced with :expiration
end
 of the next
 day, This phrase/word (depending on the context) can be potentially replaced with :exclusively
only
 a trickle of This phrase/word (depending on the context) can be potentially replaced with :chillyfrosty
cold
You use this word too often, consider replacing it withdrinkrain
water
 flowed from the tap and I asked to be This phrase/word (depending on the context) can be potentially replaced with :relocated
moved
 to another room. However
, the administrator said that they underwent a lack of rooms. I was not offered any alternative and options for how to solve this complication. Simultaneously
, at this time of the season, all You use this word too often, consider replacing it withtavernhousemotelresortinnlodging
hotels
 have already been booked
 and I could not relocate to another hotel.

After 4 days, I managed to be This phrase/word (depending on the context) can be potentially replaced with :relocated
moved
 to another vacant room, there was a This phrase/word (depending on the context) can be potentially replaced with :beneficialproduct
good
 pressure of You use this word too often, consider replacing it withdrinkrain
water
 in the tap, This phrase/word is too simple and can be replaced with:on the contrary
but
 the You use this word too often, consider replacing it withdrinkrain
water
 was extremely
This phrase/word (depending on the context) can be potentially replaced with :chillyfrosty
cold
. In the morning, I found out that the solar boilers were malfunctioning in the You use this word too often, consider replacing it withtavernhousemotelresortinnlodging
hotel
 and there were no electrical ones, which the administration were aware of a few weeks prior to my arrival and did not warn me.

I am shocked
 at such a terrible service. I demand a partial or full refund of the payment for the accommodation, since the administration assured me to provide hot You use this word too often, consider replacing it withdrinkrain
water
 which was not available throughout the entire vacation. If you do not proceed with any decisions and actions regarding this situation I am prepared
 to apply to a higher authority with my complaint.

Yours faithfully
,

Mrs. Alexandra Possible spelling mistake found.
Butlitsky