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A business email: Apologies for damaged goods

A business email: Apologies for damaged goods doPjE

Dear customer, We feel really sorry to hear your problems with the appliance, Firts we want to apologise for the incovenients we caused you. Thanks for letting us know your issues with the appliance, we would love to give you a new one for free, and a cupon to buy in our shop with discount. We assure you this problem isn't going to happen again and that you can continue buying in our department without any troubles. All the best, manager.

Dear customer,

We feel really
 sorry to hear your problems with the appliance, Possible spelling mistake found.FirstFirmsFiresFortsFitsFirsts
Firts
 we want to Possible spelling mistake. 'apologise' is British English.apologize
apologise
 for the Possible spelling mistake found.inconvenient
incovenients
 we caused you.

Thanks for letting us know your issues with the appliance, we would This phrase/word (depending on the context) can be potentially replaced with :admireadore
love
 to give you a new one for free, and a Possible spelling mistake found.uponcouponcaponc uponcup on
cupon
 to This phrase/word (depending on the context) can be potentially replaced with :purchase
buy
 in our shop with discount.

We assure you this problem isn't going to happen again and that you can continue buying in our department without any troubles.

All the best, manager. 