I am writing to you to express my dissatisfaction with my last purchase I made in your store.
August 25, I bought a microwave oven Samsung-DY45 and everything was good until I came back home and tried to use it. I read an instruction, put a plate in a microwave and switched it on to heat my meal. Unfortunately, when I opened a microwave, my soup was still cold.
I tried to heat another dish, and previously I had checked all settings, however the result was the same. Then I phoned to your support team to inform about my issue, but call-center representative refused to take my claim. Instead of this he promised that a responsible person would call me during a day. In fact, I was waiting for two days, but no one called me back.
Thus, I would like you to solve my issue in the earliest convenient. I see two appropriate options for that. Either you could replace a microwave with a new one, or I would not be against to have my money back.
I am looking forward to hearing from you.
I am writing to you to express my dissatisfaction with my last
purchase
I made in your store.
August 25, I
bought
a
microwave
oven Samsung-DY45 and everything was
good
until I came back home and tried to
use
it. I read an instruction, put a plate in a
microwave
and switched it on to heat my meal. Unfortunately, when I opened a
microwave
, my soup was
still
cold
.
I tried to heat another dish, and previously I had
checked
all settings,
however
the result was the same. Then I phoned to your support team to inform about my issue,
but
call-center representative refused to take my claim.
Instead
of this he promised that a responsible person would call me during a day. In fact, I was waiting for two days,
but
no one called me back.
Thus
, I would like you to solve my issue in the earliest convenient. I
see
two appropriate options for that. Either you could replace a
microwave
with a new one, or I would not be against to have my money back.
I am looking forward to hearing from you.