Returning customers are a mainstay of every successful business. To keep your customers coming back, they must be satisfied with the purchased product or service, but there is a secret: customers don't really buy services and products; they buy solutions and relationship. So you need to attract more customers. One of the most important keys to having a successful business is being on time. You shouldn't waste your customers' valuable time by making them wait for services. You should put customer needs at the top of your to-do list and don't be a procrastinator. The business that gets the job done efficiently and fast is the one that customers will come back to. Sometimes, customers just need to get you to listen to them and they want to have their complaints heard. If they are confused or have a problem, by listening to them, you show them you care and do not reject them. Another way to attract customers is to be reliable. When you tell your customer you are doing something, follow up as soon as possible. Plan for them and respect them. Sometimes, it is difficult to make a request or respond to a customer's question, use a positive attitude instead of a negative one. For example, instead of saying “I do not know”, you can say “I do not have an answer right now” because this form is more polite. Even under stress, assures customers you will treat them professionally and you will helpful. Above all, make your customers feel important and valued, and always thank them for their business.
Focusing on quality can help you turn it from a worry into a time. It gets your business to save time and money, cut waste, and improve your brand. Quality can be regular in different ways, but it should always be based on customer expectations and needs. For example, customers expect spinach to be fresh and clean when opened — this is a quality expectation. Your products or services may also need to fulfill with legal requirements, so quality can be determined by law. Good quality leads to customer satisfaction and can help you create a business. Poor quality can waste time and expensive for you to have. As a customer, location is very important to me, but if a business like a fruit shop is far from my house but has fresh fruit compared to a fruit shop near our house and the quality of the fruit is not good, I would prefer to buy fruits from the far fruit shop. You need to have quality products and great services at a reasonable price to appreciate your customers and they will recommend you to their friends, colleagues, and family. If your product has problems, customers will get you to take responsibility and repair it or replace it. Different products or services can have the best quality for different customers. And a company can show quality by helping the customer understand their real needs.
Returning
customers
are a mainstay of every successful
business
. To
keep
your
customers
coming back, they
must
be satisfied
with the
purchased
product
or
service
,
but
there is a secret:
customers
don't
really
buy
services
and
products
; they
buy
solutions and relationship.
So
you
need
to attract more
customers
. One of the most
important
keys to having a successful
business
is being on
time
. You shouldn't waste your customers' valuable
time
by making them wait for
services
. You should put
customer
needs
at the top of your to-do list and don't be a procrastinator. The
business
that
gets
the job done
efficiently
and
fast
is the one that
customers
will
come
back to.
Sometimes
,
customers
just
need
to
get
you to listen to
them and
they want to have their complaints heard. If they
are confused
or have a problem, by listening to them, you
show
them you care and do not reject them. Another way to attract
customers
is to be reliable. When you
tell
your
customer
you are doing something, follow up as
soon
as possible. Plan for them and respect them.
Sometimes
, it is difficult to
make
a request or respond to a customer's question,
use
a
positive
attitude
instead
of a
negative
one.
For example
,
instead
of saying “I do not know”, you can say “I do not have an answer right
now
”
because
this form is more polite. Even under
stress
, assures
customers
you will treat them
professionally
and you
will helpful
.
Above all
,
make
your
customers
feel
important
and valued, and always thank them for their business.
Focusing on
quality
can
help
you turn it from a worry into a
time
. It
gets
your
business
to save
time
and money,
cut
waste, and
improve
your brand.
Quality
can be regular in
different
ways,
but
it should always
be based
on
customer
expectations and
needs
.
For example
,
customers
expect
spinach to be fresh and clean when opened — this is a
quality
expectation. Your
products
or
services
may
also
need
to fulfill with legal requirements,
so
quality
can
be determined
by law.
Good
quality
leads to
customer
satisfaction and can
help
you create a
business
. Poor
quality
can waste
time
and expensive for you to have. As a
customer
, location is
very
important
to me,
but
if a
business
like a
fruit
shop is far from my
house
but
has fresh
fruit
compared to a
fruit
shop near our
house
and the
quality
of the
fruit
is not
good
, I would prefer to
buy
fruits
from the far
fruit
shop. You
need
to have
quality
products
and great
services
at a reasonable price to appreciate your
customers and
they will recommend you to their friends, colleagues, and family. If your
product
has problems,
customers
will
get
you to take responsibility and repair it or replace it.
Different
products
or
services
can have the best
quality
for
different
customers
. And a
company
can
show
quality
by helping the
customer
understand their real
needs
.