The pie charts below compare the evaluations' outcome of visitors about hotel’s customer service in 2005 and 2010
Overall, it can be clearly seen that the satisfaction of hotel’s customer service increased from 2005 to 2010. While visitors mostly rated the hotel’s customer service at satisfactory and poor in 2005, in 2010 the majority of people evaluated this service as excellent and good.
Initially, the percentage of satisfaction which was rated about hotel’s customer service by visitors about was the highest in 2015, at 45% followed by poor was 21%. While the proportion of good and excellent which was evaluated by visitors about such service was only 14% and 5% respectively, the percentage of very poor was at 15% and higher than the one of good 1%.
Speaking in 2010, the percentage of good which was rated the hotel’s customer service was significantly increased, it was more than two times higher than itself in 2005. Besides, the figure for excellent also went up from 5% in 2005 to 28% in 2010. The evaluations of satisfaction and poor were low in this year just about 17% and 12% accordingly. Last but not least, the number of very poor which was rated about hotel’s customer service by visitors was lowest only at 4%.
The pie charts below compare the evaluations' outcome of
visitors
about
hotel’s
customer
service
in 2005 and 2010
Overall
, it can be
clearly
seen
that the satisfaction of
hotel’s
customer
service
increased from 2005 to 2010. While
visitors
mostly
rated
the
hotel’s
customer
service
at satisfactory and
poor
in 2005, in 2010 the majority of
people
evaluated this
service
as excellent and
good
.
Initially
, the percentage of satisfaction which was
rated
about
hotel’s
customer
service
by
visitors
about was the highest in 2015, at 45% followed by
poor
was 21%. While the proportion of
good
and excellent which
was evaluated
by
visitors
about such
service
was
only
14% and 5%
respectively
, the percentage of
very
poor
was at 15% and higher than the one of
good
1%.
Speaking in 2010, the percentage of
good
which was
rated
the
hotel’s
customer
service
was
significantly
increased, it was more than two times higher than itself in 2005.
Besides
, the figure for excellent
also
went up from 5% in 2005 to 28% in 2010. The evaluations of satisfaction and
poor
were low in this year
just
about 17% and 12%
accordingly
. Last
but
not least, the number of
very
poor
which was
rated
about
hotel’s
customer
service
by
visitors
was
lowest
only
at 4%.