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The diagram below shows the route incoming calls make to an office supply company

The diagram below shows the route incoming calls make to an office supply company Gwjb2
The given flowchart highlights the various stages involved when an office supply company deals with an incoming phone call. Overall, it is clear that a caller has to pass through certain extensions in order to get his problem solved. It is also noticeable that two main queries are resolved by the executives which are information about any new product or order placing and support regarding the existing or previous order. Initially, a phone is answered and the callers are offered assistance by asking what help they need. This may lead directly to the request to place an order or for product information. The customer’s name and company name are then taken before they are transferred to the sales section on extension 2203. The appropriate help is then given here. Alternatively, the caller may want help with an existing or previous order. The resolution is provided by the billing and shipping department, in case the query is related to them. If, however, the problem is with the product, then company details are taken and the call is transferred to extension 2217 where the customer is assisted at the help desk.
The
This phrase/word (depending on the context) can be potentially replaced with :
given
flowchart highlights the various stages involved when an office supply
This phrase/word (depending on the context) can be potentially replaced with :
company
deals with an incoming phone call.

Overall
, it is
This phrase/word (depending on the context) can be potentially replaced with :
clear
that a caller
This phrase/word is too simple and can be replaced with:
has to
pass through certain extensions in
You use this word too often, consider replacing it with
order
to
This phrase/word (depending on the context) can be potentially replaced with :
get
his problem solved. It is
also
noticeable that two main queries
are resolved
by the executives which are information about any new product or
You use this word too often, consider replacing it with
order
placing and support regarding the existing or previous order.

Initially
, a phone
is answered
and the callers
are offered
assistance by asking what
You use this word too often, consider replacing it with
help
they need. This may lead
directly
to the request to place an
You use this word too often, consider replacing it with
order
or for product information. The customer’s name and
This phrase/word (depending on the context) can be potentially replaced with :
company
name are then taken
This phrase/word is too simple and can be replaced with:
before
they
are transferred
to the sales section on extension 2203. The appropriate
You use this word too often, consider replacing it with
help
is then
This phrase/word (depending on the context) can be potentially replaced with :
given
here.

Alternatively
, the caller may want
You use this word too often, consider replacing it with
help
with an existing or previous
You use this word too often, consider replacing it with
order
. The resolution
is provided
by the billing and shipping department, in case the query
is related
to them. If,
however
, the problem is with the product, then
This phrase/word (depending on the context) can be potentially replaced with :
company
This phrase/word (depending on the context) can be potentially replaced with :
details
are taken
and the call
is transferred
to extension 2217 where the customer
is assisted
at the
You use this word too often, consider replacing it with
help
desk.
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IELTS academic The diagram below shows the route incoming calls make to an office supply company

Academic
  American English
4 paragraphs
189 words
6.5
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 7.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
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