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The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. oR6m3
The two pie charts compare the customer service feedback received from the visitors of Parkway Hotel in 2005 and 2010. In 2005, it can be clearly seen that the satisfactory level represents the largest proportion of 45%, whereas the excellent level was undoubtedly the smallest amount of 5%. Furthermore, both good and very poor rating was almost equal, that is 14% and 15% respectively. The customers who gave poor feedback was roughly a quarter of the share, which is 21%. However, in the year 2010, it is evident that the customer service level has seen a significant increase from 2005. The guests who gave good feedback were more than a third of the share that is 39%, whereas the very poor result was the least amount of 4%. Moreover, the number of satisfactory and poor levels has declined to 17% and 12% respectively. Finally, the visitors who gave excellent ratings rose to 22% in 5 years, that is 28% of the total amount. Comments:
The two pie charts compare the customer service feedback received from the visitors of Parkway Hotel in 2005 and 2010.

In 2005, it can be
clearly
This phrase/word (depending on the context) can be potentially replaced with :
seen
that the satisfactory
You use this word too often, consider replacing it with
level
represents the largest proportion of 45%, whereas the excellent
You use this word too often, consider replacing it with
level
was
undoubtedly
the smallest amount of 5%.
Furthermore
, both
This phrase/word (depending on the context) can be potentially replaced with :
good
and
This phrase/word is too simple and can be replaced with:
very
You use this word too often, consider replacing it with
poor
rating was almost equal,
that is
14% and 15%
respectively
. The customers who gave
You use this word too often, consider replacing it with
poor
feedback was roughly a quarter of the share, which is 21%.

However
, in the year 2010, it is evident that the customer service
You use this word too often, consider replacing it with
level
has
This phrase/word (depending on the context) can be potentially replaced with :
seen
a significant increase from 2005. The guests who gave
This phrase/word (depending on the context) can be potentially replaced with :
good
feedback were more than a third of the share
that is
39%, whereas the
This phrase/word is too simple and can be replaced with:
very
You use this word too often, consider replacing it with
poor
result was the least amount of 4%.
Moreover
, the number of satisfactory and
You use this word too often, consider replacing it with
poor
You use this word too often, consider replacing it with
levels
has declined to 17% and 12%
respectively
.
Finally
, the visitors who gave excellent ratings rose to 22% in 5 years,
that is
28% of the total amount.

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IELTS academic The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Academic
  American English
4 paragraphs
164 words
6.5
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 7.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
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