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You’ve recently bought a mobile phone on the internet. When you opened the box, you discovered the screen was broken and it was the wrong model

To Walmart customers service department I am writing in order to complain about the smartphone I ordered online from Walmart on November 27th. I have bought a Samsung S21 ultra 5g smartphone on Black Friday sales. It was the last S21 phone available in stock. After about 2 days, I received the phone and became shocked after unwrapping it. The first thing I would like to draw your attention to is the phone’s model. As you can find on attached order confirmation receipt, I have ordered a Galaxy S21 but what I received was a Galaxy Zfold! . The difference is clear and I cannot believe how Walmart can make such a mistake. In addition to this, I realized that the screen is also broken (not only the protective glass but also the screen itself). It made me very disappointed. To make the matter worse, I was unboxing the phone online on an Instagram live show and the audience reactions were unbearable. It is not acceptable that an online retailer giant like Walmart makes such a boner and sends the wrong model phone with a broken screen. To resolve the problem, I would appreciate it if you could replace the phone with the requested model and if that model was not available please give me a full refund. I look forward to receiving a replacement. Regards

To Walmart customers service department

I am writing in order to complain about the smartphone I ordered online from Walmart on November 27th.

I have This phrase/word (depending on the context) can be potentially replaced with :purchased
bought
 a Samsung S21 ultra 5g smartphone on Black Friday sales. It was the last S21 You use this word too often, consider replacing it withdialcontactcall up
phone
 available in stock. After about 2 days, I received the You use this word too often, consider replacing it withdialcontactcall up
phone
 and became shocked after unwrapping it.

The first
 thing I would like to draw your attention to is the You use this word too often, consider replacing it withdialcontactcall up
phone’s
You use this word too often, consider replacing it withminiatureexemplary
model
. As you can find on attached order confirmation receipt, I have ordered a Galaxy S21 This phrase/word is too simple and can be replaced with:on the contrary
but
 what I received was a Galaxy Possible spelling mistake found.FoldZ fold
Zfold
! Don’t put a space before the full stop..
.
 The difference is Use a comma before ‘and’ if it connects two independent clauses (unless they are closely connected and short).clear, and
clear and
 I cannot believe how Walmart can This phrase/word (depending on the context) can be potentially replaced with :createconstructmanufactureproduce
make
 such a mistake. In addition
 to this, I realized that the screen is also
 broken (not This phrase/word (depending on the context) can be potentially replaced with :exclusively
only
 the protective glass This phrase/word is too simple and can be replaced with:on the contrary
but
also
 the screen itself). It made me This phrase/word is too simple and can be replaced with:extremelyimmenselysupremelysuperb
very
 disappointed.

To This phrase/word (depending on the context) can be potentially replaced with :createconstructmanufactureproduce
make
 the matter worse, I was unboxing the You use this word too often, consider replacing it withdialcontactcall up
phone
 online on an Instagram This phrase/word (depending on the context) can be potentially replaced with :reside
live
This phrase/word (depending on the context) can be potentially replaced with :demonstrateportrayindicatedisplay
show
 and the audience reactions were unbearable.

It is not acceptable that an online retailer giant like Walmart This phrase/word (depending on the context) can be potentially replaced with :createsconstructsmanufacturesproduces
makes
 such a boner and This phrase/word (depending on the context) can be potentially replaced with :transmits
sends
 the This phrase/word is too simple and can be replaced with:incorrect
wrong
You use this word too often, consider replacing it withminiatureexemplary
model
You use this word too often, consider replacing it withdialcontactcall up
phone
 with a broken screen.

To resolve the problem, I would appreciate it if you could replace the You use this word too often, consider replacing it withdialcontactcall up
phone
 with the requested You use this word too often, consider replacing it withminiatureexemplary
model
 and if that You use this word too often, consider replacing it withminiatureexemplary
model
 was not available This phrase/word (depending on the context) can be potentially replaced with :satisfy
please
 give me a full refund.

I look forward to receiving a replacement.

Regards