Previous research has identified two distinct acting strategies that front line employees typically use to meet the requirements for emotional expressions. These strategies are surface acting ( faking the expected emotions) and deep acting (DA) (i. e. actually experiencing the desired emotions). Researchers have found that SA is more likely than DA to associate with EE, while DA may bring numerous positive effects However, the factors determining whether employees respond by faking emotions, or with deeper-level regulation, need further investigation. He recommend considering individual differences in motivational tendencies among frontline employees whenexamining antecedents of the use of EL strategies. Among theories about motivation, the self-determination theory (SDT) developed by Deci and Ryan (2000) may offer a potentially useful framework for studying the antecedents of EL strategies (Sisley and Smollan, 2012). In SDT, Deci and Ryan (2000) identified two categories of motivations, namely, autonomous and controlled. They that SA is driven more by controlled than by autonomous motivations. Conversely, DA is driven by more autonomous, identified and integrated motivations. Passion is also related to motivations (Vallerand et al. , 2003). Previous research found that employees with
passion for work may increase positive emotions, well-being and job performance through greater involvement in their work (Baum and
Previous research has identified two distinct acting
strategies
that front line
employees
typically
use to
meet
the requirements for emotional expressions. These
strategies
are surface acting
(
faking the
expected
emotions)
and deep acting (DA) (
i. e.
actually experiencing the desired
emotions)
. Researchers have found that SA is more likely than DA to associate with EE, while DA may bring numerous
positive
effects
However
, the factors determining whether
employees
respond by faking
emotions
, or with deeper-level regulation, need
further
investigation. He
recommend
considering individual differences in motivational tendencies among
frontline
employees
whenexamining
antecedents of the
use
of
EL
strategies
. Among theories about
motivation
, the self-determination theory (
SDT
) developed by
Deci
and Ryan (2000) may offer a
potentially
useful framework for studying the antecedents of
EL
strategies
(
Sisley
and
Smollan
, 2012). In
SDT
,
Deci
and Ryan (2000) identified two categories of
motivations
,
namely
, autonomous and controlled. They that SA
is driven
more by controlled than by autonomous
motivations
.
Conversely
, DA
is driven
by more autonomous, identified and integrated
motivations
. Passion is
also
related to
motivations
(
Vallerand
et al.
,
2003). Previous research found that
employees
with
passion for work may increase
positive
emotions
, well-being and job performance through greater involvement in their work
(
Baum
and