Customer service is one of the key aspects to run a business regardless the size. It helps the company identify how their business is doing and what improvements need to be done.
The concept of customer service coined by the multinational companies in the early 19th century. During the industrial revolution of England, the British Government had the opportunities to export their product globally. To continue the exportation, they felt that feedback from customer could be the way to correct their errors. Nowadays, multinational companies are using several methods to collect the feedback from the customer. This process is both inbound and outbound. At present, the Internet is most powerful tool to serve the customer service. Besides, it also empowers the customer to provide the feedback directly to companies located in the extreme distance. The customer Service includes the direct call to customer, feedback form, customer experience sharing, online chat processes.
One of the most effective ways to improve the customer service is a direct call to customer. It is effective as it connects the customer to a company. Moreover, it is an opportunity for customers to share their likes and dislikes directly. Furthermore, the company can also collect the most accurate data from the end users. It helps a business to build the next USP to compete in the market. Apart from that, online rating system also a powerful tool to improve the service. Due to avid internet usage, the customers find it easy to interact with the company to provide their experience. For example, a recent survey by the renowned market research company John Doe revealed that seventy-five percentages of consumer search online to rate their experience.
To conclude, the current customer service through online is more popular than any other methods. I firmly believed that, online channel may be the future of customer service.
Customer
service
is one of the key aspects to run a business regardless the size. It
helps
the
company
identify how their business is doing and what improvements need to
be done
.
The concept of
customer
service
coined by the multinational
companies
in the early 19th century. During the industrial revolution of England, the British
Government
had the opportunities to export their product globally. To continue the exportation, they felt that
feedback
from
customer
could be the way to correct their errors. Nowadays, multinational
companies
are using several methods to collect the
feedback
from the
customer
. This process is both inbound and outbound. At present, the Internet is
most
powerful tool to serve the
customer
service
.
Besides
, it
also
empowers the
customer
to provide the
feedback
directly
to
companies
located in the extreme distance. The
customer
Service
includes the direct call to
customer
,
feedback
form,
customer
experience sharing,
online
chat processes.
One of the most effective ways to
improve
the
customer
service
is a direct call to
customer
. It is effective as it connects the
customer
to a
company
.
Moreover
, it is an opportunity for
customers
to share their likes and dislikes
directly
.
Furthermore
, the
company
can
also
collect the most accurate data from the
end
users. It
helps
a business to build the
next
USP to compete in the market. Apart from that,
online
rating system
also
a powerful tool to
improve
the
service
. Due to avid internet usage, the
customers
find it easy to interact with the
company
to provide their experience.
For example
, a recent survey by the renowned market research
company
John Doe revealed that seventy-five percentages of consumer search
online
to rate their experience.
To conclude
, the
current
customer
service
through
online
is more popular than any other methods. I
firmly
believed that,
online
channel may be the future of
customer
service
.