The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how

The pie chart illustrates the impression of hotel consumers at the Parkway Hotel for customer's service from 100 visitors in 2005 and 2010. Overall, in both years the rating was remarkably different and observed many changes throughout the given period. In 2005, slightly less than half of visitors ranked satisfactory 45% which was the highest percentage. Following that 21% of people voted poor and 15% very poor in the first year. However, that wasn't the lowest percentage, guests also ranked the hotel's customer service as a good and excellent which is 14% and 5% respectively. In the second year, all rankings fluctuated enormously. People who voted good increased by 25% and it situated the biggest section of the pie chart. Furthermore, visitors who voted excellent also observed a dramatic increase which is 5% to 28%. Nevertheless, there are also factors that decreased substantially. Starting with satisfactory and poor, the percentage for these sections fell to 17% and 12% respectively. Finally, guests who ranked the hotel's customer service as a very poor declined by 11%.