Check your IELTS speaking answers with our test simulator to identify your weak areas.
Speaking Simulator it's free

How can companies improve their customer service?

1.Ngọc Thiện Nguyễn
I suppose that the best solution for this is to Ask to do a public survey and assess all the possible result
people
have made from them and then to adjust that behavior and they service toward the customer
so
that they could interest and I tried more
people
Pronunciation
Fluency & Coherence
Answer Report
Assessment
FeatureScore
Pronunciation83%
Prosody79%
Fluency100%
Accuracy78%
2.sohankshendige22
When there are plethora of ways that they could improvise on how they serve customers, the
first
thing would be to listen to them
because
. Until unless one listens to a personal grievance, they can't completely understand and relate to them. Uh.
Moreover
, they can even call
people
and ask what suggestions to the issues
because
many
of the time customers do
come
with
come
up with certain solutions if that could
be implemented
. Brainstorm. I
think
companies
can
really
ensure that their customers are
really
fulfilled.
Pronunciation
Fluency & Coherence
Answer Report
Pronunciation problems: 5
WordYourCorrect
underɛndrpʌndər
pressureplɛzərprɛʃər
customerskʌstənəldkʌstəmərz
solutionssədɪʃənzsəluʃənz
manymɪnnmɛni
Assessment
FeatureScore
Pronunciation82%
Prosody77%
Fluency95%
Accuracy84%
3.Hiển Hân
there are
a lot of
things that
start
member can do such a ensuring this customer are riches in the driveway the problem or handle weekly and they are
asked for
4.zhaksulka
Companies
can
improve
their
customer
service by: 1. Training employees well – Staff should be knowledgeable, polite, and helpful. 2. Reducing wait times – Faster service, more staff, or online options can
help
. 3. Using multiple communication channels – Offer support through phone, email, chat, and social media. 4. Personalizing the experience – Remembering
customer
preferences builds loyalty. 5. Listening to feedback – Collect and act on
customer
suggestions. 6. Being transparent –
Clear
policies and honest communication build trust. 7. Offering self-service options – FAQs, chatbots, and online resources can solve simple issues
quickly
. 8. Apologizing for mistakes – Owning up to errors and offering solutions
improves
reputation.
Good
customer
service leads to happy
customers
and long-term business success.
5.Salma
i believe that there are numerous techniques
companies
can
use
for our generation
especially
that
now
we have modern technologies like online shops and pick up services, i
think
that can i
improve
customer satisfaction and
make
going to shops easier
6.Efther Sazzad
there is
a lot of
king that
company
can
improve
their customer service
first
of
good
quality products for them
for instance
if I feel
good
product
people
have to
interest to my product for buying
so
that
first
of all
companies
have to
keep
their honesty and reality
7.arraisa51
Maybe they shall pass to online customer
service
obviously
it depends by what it is the
service
Because
if it is a medical
service
you can't Do online
service
But
For example
the poste Italiane can
improve
their customer
service
Creating an online one
8.Tanjim mim
I
think
companies
can
improve
their
customer
service if they train their
employees
properly
and if they train them and if they're
fast
with the
customer
service then
customers
can finish up with their problem
very
fast
and
move
onto the
next
customer
also
another thing
companies
can do is hire more
employees
often
companies
do not want to do that
because
they
think
they have
enough
they have
enough
employees
they do not need another
employees
because
it will cost them more
but
usually
if they do that then it will
Improve
their
customer
service and it will be beneficial for their business
9.SHIV ANSH
companies
have to
do
some
very
quick response teams and they
have to
create a
some
quick response teams
because
when we call it in customer service they are
have to
we have we
have to
deal with
some
particular system like a praise one like press to or something
very
horrible to experience and
also
they
have to
create a multiple language is for the other person who knows who don't know English
very
well or they who don't know they
have to
create an native language for the particular state
10.Sumru Günaydın
I
think
the
companies
which can be find lots of in Turkey support to customer service
because
you know the employer who works for theirs boss on other hand the
company
's can give much more money and they can manage to their budget and they give much more and money and contribute their pockets maybe we can
also
say or even they can
get
high quality education
especially
it's about communication yeah
11.just_fmary
one way for
company
is to
improve
their customer services is to do regular surveys.
so
for instance
they can do surveys either through phone or on a paper.
for instance
recently actually went to a supermarket and to
improve
their customer service they had a board where you could actually select whether you are happy or unhappy and
also
make
comments on things that they could
improve
12.Ariful islam Munna
Many
companies
have their
bad
customer
service
but
every
company
should be
good
and
also
best
service
for their
customer
because
customer
is the main thing of a
company
so
I
think
people
should take better steps to
make
good
customer
services
first
of all they should
use
a
good
behaviour with their
customers
on the phone call a person and
also
make
make
a
good
behaviour in
physically
shops I
think
secondly
for a better
customer
service
the y can
also
have
some
snacks or offer something soft drinks like to your coffee hardly I would
added
the after sales and
services
people
who enjoyed to lie
Love
the Dubai
some
products with a
company
for from a
company
but
there are
also
a bed review about they should take care of it
13.psajan106
company
should implement booking systems are where
people
can have book the appointment and then I'll go for the customer
service
as well
as they can give you the premium
service
as well
so
go over required immediate
service
they can book the premium
service
and they no need to stay in the queue or the line
14.Anuj Das
every customer want to
get
anything in a shop and in a
company
every shop want to
get
all of things all of all of items want to
get
in a
companies
because
if a
company
15.Світлана Зух
well I study at economical faculty and have marketing lessons it is
really
interesting that offline
companies
can
improve
their customer service by adding a new Lines or give a presence for a long waiting and even more as they can
add
a self-service checkout
16.Minh Sang Nguyễn
companies
can infer customer service by training employees Lottery feedback personalizing interactions and offering multiple communication channels empowering staff for a quick resolution and responding
promptly
to inquiries are essential for assuring a customer Century kosher and using technology for a bachelor tracking
also
helps
recognizing Christianity encourages Free Speech business creating a
positive
overall
experience
17.Ксения Зябкина
I
think
Online quiet is the respond and
also
companies
who can they should
make
an appointment on time it's Will be better
18.Guest
oh there are a few ways for a
company
in improving their services
for example
they can train their employee to have a better communication
skills
and then they can
also
make
their and fireman with
many
facilities
for example
they can provide water or maybe tea or coffee and snacks for
people
who waited in that place
so
they feel satisfied beside that a
company
newspaper or maybe television or children play grown
so
they something to do when waited
19.Zahirul Islam
Company
can
improve
their
customer
service, quick response and
good
behavior. These kinds of things is
really
essential when it
comes
to
improve
the
customer
services. Take an example when it
comes
to talking about a
customer
call center, then they always try to uh. Behave with their
customers
accurately
and
perfectly
and they try to quick response about their problems.
So
that is
the main things
company
can
improve
their. Businesses
accurately
if they doing best for their
own
purposes.
20.Linh Huỳnh
if you want to
improve
something
just
research about your problem I mean
customer
service is the problem of your
customers
so
just
ask them what's it happening what they like or they do not like and what I want to
improve
about the the service and
just
follow up there
customers
idea
their
customer
I mean their opinion
21.Ali Hayder
companies
can
improve
their
customer
service in Delhi USA like they can offer a
customer
helpline where the
customer
can give any kind of can the
customer
can share any kind of
bad
experience they can
also
share how the
company
can
improve
22.Thành Đặng
Customer
service
with the
only
kind of customer
service
I know is. Preparing like insurance,
because
I. The
only
thing that I
own
are electronics.
So
one way to
improve
customer
service
. In my opinion would be to
improve
the. The. Repairing program like. The
company
Nintendo, the gaming console
company
. They actually offer full replacements for their controllers if. The ever broke.
So
. If your control approach then you can
send
it out to Nintendo and they will give you a brand new one for free and other
companies
should learn from them. And
make
better, better preparing
services
like Nintendo.
Other questions